demo spaceman Account & Payment FAQ

To open an account on demo spaceman, visit our platform on your mobile device or desktop browser and select the registration option. Enter your email address and phone number, then create a password. We send a verification code to your email; enter this code to confirm ownership. Next, upload a photo of your government-issued ID (passport or national identity document). Our KYC team reviews your identity document within one business day. Once approved, your account on demo spaceman is fully active. You can then link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, or a bank virtual account through e-wallet, mobile banking, local payment, or online payment—and make your first deposit.

demo spaceman does not charge deposit or withdrawal fees. Your full deposit amount enters your account balance. When you request a withdrawal, the full amount you request is processed—we do not deduct platform fees. However, your payment provider (e.g., your bank or e-wallet operator) may charge a transaction fee. That fee is set by your bank or e-wallet, not by demo spaceman. For example, if you withdraw via e-wallet virtual account or mobile banking, local payment may apply a standard transfer charge; we have no control over that cost. Always check with your payment provider about their fee structure before withdrawing.

No. demo spaceman allows one account per person. If we detect duplicate accounts linked to the same email, phone number, or identity document, we close the duplicate accounts and may suspend access to demo spaceman. Each account is personal and non-transferable. You may not share your account credentials with family members or create multiple accounts to circumvent limits. If you need to manage payments or verify a second person, they must create their own separate account on demo spaceman with their own email, phone, and identity verification.

On demo spaceman, navigate to the Deposit section. Select local payment, online payment, or e-wallet as your payment method. Enter the amount you wish to deposit (no fixed minimum or maximum is enforced by demo spaceman—check your e-wallet balance and any limits set by the e-wallet provider). demo spaceman redirects you to the e-wallet app or mobile browser login. Enter your e-wallet credentials and authorize the transaction. The funds transfer immediately to your demo spaceman account balance. You can then place bets on Liga 1 matches, live-dealer baccarat, Aviator slots, or other games. Alternatively, select mobile banking: demo spaceman displays a QR code you scan with your e-wallet app to confirm payment instantly. Deposits via local payment, online payment, e-wallet, or mobile banking typically arrive within seconds.

Yes. demo spaceman accepts bank withdrawals via virtual-account transfers to local payment, online payment, e-wallet, or mobile banking accounts registered in your name. In the Withdrawal section, select your bank and enter your account number. demo spaceman generates a unique virtual-account number for that transaction. Transfer funds from your bank app or ATM to that virtual account. The funds arrive in your demo spaceman wallet, and you can then request a withdrawal to your personal bank account. Alternatively, you may withdraw directly to the same e-wallet (local payment, online payment, e-wallet, mobile banking, local payment) you used to deposit. Choose the method most convenient for you. Bank transfers may take longer than e-wallet withdrawals; check with your bank for typical processing time.

First, verify that the transaction completed on your e-wallet or bank side. Check your online payment, e-wallet, mobile banking, or bank statement to confirm the payment left your account. If the payment shows as completed but has not reached demo spaceman after five minutes, contact our support team through the Help section in your account. Provide your transaction ID (from your e-wallet or bank statement) and your demo spaceman account email. Our team investigates the delay. If the transaction failed due to a network error or e-wallet glitch, the funds return to your payment method within one business day. Do not attempt to re-submit the same deposit multiple times; contact support first to prevent accidental duplicate charges.

Yes. demo spaceman offers a practice mode for certain slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where you can play using virtual currency without risking real funds. Log into your account on demo spaceman, navigate to the game, and select Play Demo. You receive a fixed demo balance; your play does not affect your real account balance. Demo mode helps you understand game rules and features before placing real bets. However, demo spaceman does not offer a demo mode for football betting, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or esports markets—these require real account activity to view odds and markets. Demo mode is available on mobile and desktop browsers.

Free bets are credits on demo spaceman that you use to place bets on football matches, live-dealer games, or esports without spending your own account balance. Free spins are credits you use to spin slot-game reels without paying. We award free bets or free spins as part of account-opening offers, seasonal promotions, or loyalty rewards. When you qualify, demo spaceman deposits them into your account. You can view active free bets and free spins in your Promotions tab. Each free bet or free spin carries specific terms—for example, it may be valid only on certain games or for a limited number of days. Read the promotion terms before using them. Free bets and free spins do not convert directly to cash; you must use them to place bets or spins first. Winnings from free bets or free spins may be subject to additional playthrough requirements before withdrawal.

On demo spaceman, open the Sports section and select Football. Browse upcoming Liga 1 or Piala Indonesia matches. Tap a match to view available markets (e.g., match winner, over/under goals, handicap, correct score). Select your prediction and your stake amount. Review your bet slip and confirm. Your bet is placed immediately against your account balance on demo spaceman. You can track your active bets in the My Bets section. If the match outcome matches your prediction, your winnings (stake plus profit) are credited to your account balance. If your prediction is incorrect, your stake is lost. Matches typically settle within minutes of the final whistle. You may place multiple bets on the same match or different matches at the same time on demo spaceman.

If you cannot log into your demo spaceman account or notice unusual activity (unauthorized bets, missing balance, changed email or phone), act immediately. Do not share your password or account details with anyone. First, attempt a password reset using the Forgot Password link on the login page—enter your email, and demo spaceman sends a reset link. If you do not receive the reset email, check your spam folder. If the reset does not resolve the issue, contact our support team via the Help section (this requires logging in) or email support from the contact page. Provide your account email, registered phone number, and a description of the issue. Our support team verifies your identity and investigates. If your account has been compromised, we may temporarily lock it while we confirm your identity. Do not attempt to log in multiple times with incorrect passwords—this can trigger a temporary security lock on demo spaceman.

Our support team at demo spaceman aims to respond to account queries, payment issues, and technical problems within ten business hours during standard operating days. Response time may be longer during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or peak activity periods. For urgent issues (account lockout, failed withdrawal, suspected fraud), flag your query as Priority in the Help section. Priority queries typically receive a response within four business hours. For non-urgent questions (game rules, promotion terms, general platform questions), standard response time applies. We respond via email or through the Help section on demo spaceman. Check your Help inbox and email regularly for replies. If you do not receive a response within the stated window, re-submit your query or contact support again—your original query may have been missed in high-volume periods.

demo spaceman encrypts your personal data (email, phone, identity documents, payment information) using industry-standard encryption protocols. We store your data securely on protected servers. We do not share your data with third parties except as required by law or for essential operations (e.g., payment processors must receive your account details to process your local payment, online payment, or e-wallet withdrawal). Our privacy policy, accessible from the footer, details how we collect, use, and store your information. You can request a copy of your data or ask for deletion by contacting support on demo spaceman. We comply with applicable data-protection regulations. However, no system is completely secure. If you believe your data has been compromised, report it to our support team immediately so we can investigate and take protective action on your demo spaceman account.